Ten Tips for Effective Communication With A Memory Care Resident

Connecting with someone who is going through memory loss issues can be tough. Angels shares 10 Tips for Effective Communication With A Memory Care Resident.
effective communication memory care

Many people find it difficult to communicate with a person with dementia or memory problems. The good news is that the methods to communicate with them are easily learned and can make your caregiving journey a much less difficult and stressful one.

Here are ten tips for better communication, among which some ideas regarding activities for memory care residents:

First, set a positive mood.

Your nonverbal communication, meaning your attitude and body language, can communicate your feelings and thoughts much stronger than any words ever could. Set a good mood for your conversation by speaking to your loves one in a respectful and pleasant manner. Your tone of voice, positive mood, and physical touch can help reinforce and convey your message while showing that you care.

Get the attention of your loved one.

Limit distractions and noise when having a conversation. Address him or her by their name and identify yourself by your name. Use nonverbal cues and physical touch to help them stay focused and involved in the conversation. Stay on their level and maintain eye contact.

Clearly state your message.

While speaking to your loved one, speak slowly in a reassuring tone and distinctly use simple words and sentences. Be sure not to raise your voice even if you get frustrated with the conversation. If he or she doesn’t understand the first time you say something, repeat your message using the same wording. Instead of using pronouns or abbreviations, it is best to use the specific names of people and places.

Ask simple, answerable questions.

Be sure to only ask a single question at a time. Yes or no questions work best with people who have memory issues. Using specific words helps make things simple, clear, and easy to understand.

Give direct and simplistic instructions.

Break down tasks into individual steps to simplify things. Use visual clues and instructions as well to make sure that he or she understands.

Create realistic expectations.

Respond with reassurance and affection, and do not use the word “remember.” It is best not to try and test their memory or tell them of their deficits. A physical reminder, such as holding hands or touching, can help get them to respond if they fail to do so.

If things get tough, distract and redirect the conversation.

People with dementia pick up on body language, so be sure to be warm and open when redirecting. This will reduce stress levels and tension. By redirecting the conversation, you may be able to avoid or delay inappropriate behaviors or delay outbursts.

Try validation therapy.

Validation therapy is based on the idea that a person with dementia may be sorting through past issues somewhat disguised as the present. When having a conversation, try and understand what could be motivating your loved one to act in a certain way. Try and find the trigger or underlying concern, then figure out how to address it.

Use humor to diffuse tension.

Many times laughter can diffuse tense situations almost immediately. Even though their memory is diminished, people with dementia tend to retain their social skills and will enjoy laughing right along with you.

Get support from others.

The most important thing to remember is that you are not alone in this. There are many others who are helping to care for your loved ones as well. You must expect that there will be both good and bad days, and that sharing your experience with others can be very comforting.

If you would like more information about assisted living, contact Angels Senior Living at 877.480.2244 to discuss our services and memory care options.

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Visitation Policy

VISITATION POLICIES AND PROCEDURES

(revised January 2024)

I. Purpose
These Visitation Policies and Procedures are adopted to ensure compliance with Angel Senior Living’s
(the “community”) obligations under section 408.823 of Florida Statutes.

II. In-Person Visitation Policies
a. Visiting Hours. The community will allow each resident to visit in-person with any person of his or her choice, at any time between the hours of 9:00am – 9:00pm at a minimum.
Upon request, the community shall make provisions to extend visiting hours for caregivers and out-of-town guests, and in other similar situations.

b. Length of Visits and Number of Visitors. There is no restriction on the permissible length
of visits or number of visitors, except that the community will not allow the legally
prescribed maximum building occupancy load to be exceeded.

c. Essential Caregivers. A resident may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver. The community shall allow in-
person visitation by a resident’s essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the community. The community may not require an essential caregiver to provide necessary care to a resident.

d. Consensual Physical Contact. Consensual physical contact between a resident and his or her visitor is allowed.

e. Special Circumstances. In addition to any other visitation authorized by the community,
residents are allowed in-person visitation in all the following circumstances, unless the resident objects: 

i. End-of-life situations. 

ii. A resident who was living with family before being admitted to the provider’s care
is struggling with the change in environment and lack of in-person family support. 

iii. The resident is making one or more major medical decisions.


iv. A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.

v. A resident needs cueing or encouragement to eat or drink which was previously
provided by a family member or caregiver.


vi. A resident who used to talk and interact with others is seldom speaking.

III. Screening, Personal Protective Equipment, and other Infection Control Protocols for
Visitors

The community will adhere to any applicable laws or orders issued by local, state, or federal authorities regarding screening, personal protective equipment (“PPE”), and other infection control protocols for visitors; provided, however, that:


a. Any safety-related requirements will be no more stringent than those established for the community’s staff.


b. Visitors will not be required to submit proof of any vaccination or immunization.


c. The community will NOT prohibit visitation if the specific resident to be visited is quarantined, tested positive, or showing symptoms of a communicable disease. Visitors in these circumstances may be required to wear the same PPE that staff wear to provide care or services to the resident.


The community will provide ongoing infection control education for visitors as needed.


IV. In-Person Visitation Procedures


a. Responsible Staff Member. The Administrator or designee is responsible for ensuring that staff adhere to this Visitation Policy and Procedures.


b. Resident Signature. The resident (or their representative) will read and sign this policy to acknowledge that the resident represents that all his or her visitors will abide by this policy or be subject to suspension from the community.


c. Visitor Compliance. The community will monitor the visitor’s adherence to the Visitation Policies and Procedures.


If a visitor fails to follow the community’s infection prevention and control requirements, after attempting to mitigate concerns, the community shall restrict or revoke visitation.


If a visitor is combative, violent, threatening, or otherwise deemed to be engaging in dangerous or criminal activity in the reasonable judgment of the community, then after
attempting to mitigate concerns, the community shall restrict or revoke visitation.

V. Availability of the Visitation Policies and Procedures

The community will provide the Agency for Health Care Administration (“AHCA”) with a copy of its Visitation Policies and Procedures when applying for initial licensure, licensure renewal, or change of ownership, as applicable.
The community will also make the Visitation Policies and Procedures available to AHCA for review at any time, upon request.


The community will make these Visitation Policies and Procedures easily accessible from the homepage of its website.

Address: 14527 N. Florida Avenue, Tampa, FL 33613

License #6694

VISITATION POLICIES AND PROCEDURES

(revised January 2024)

I. Purpose
These Visitation Policies and Procedures are adopted to ensure compliance with Angel Senior Living’s
(the “community”) obligations under section 408.823 of Florida Statutes.

II. In-Person Visitation Policies
a. Visiting Hours. The community will allow each resident to visit in-person with any person of his or her choice, at any time between the hours of 9:00am – 9:00pm at a minimum.
Upon request, the community shall make provisions to extend visiting hours for caregivers and out-of-town guests, and in other similar situations.

b. Length of Visits and Number of Visitors. There is no restriction on the permissible length
of visits or number of visitors, except that the community will not allow the legally
prescribed maximum building occupancy load to be exceeded.

c. Essential Caregivers. A resident may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver. The community shall allow in-
person visitation by a resident’s essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the community. The community may not require an essential caregiver to provide necessary care to a resident.

d. Consensual Physical Contact. Consensual physical contact between a resident and his or her visitor is allowed.

e. Special Circumstances. In addition to any other visitation authorized by the community,
residents are allowed in-person visitation in all the following circumstances, unless the resident objects: 

i. End-of-life situations. 

ii. A resident who was living with family before being admitted to the provider’s care
is struggling with the change in environment and lack of in-person family support. 

iii. The resident is making one or more major medical decisions.


iv. A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.

v. A resident needs cueing or encouragement to eat or drink which was previously
provided by a family member or caregiver.


vi. A resident who used to talk and interact with others is seldom speaking.

III. Screening, Personal Protective Equipment, and other Infection Control Protocols for
Visitors

The community will adhere to any applicable laws or orders issued by local, state, or federal authorities regarding screening, personal protective equipment (“PPE”), and other infection control protocols for visitors; provided, however, that:


a. Any safety-related requirements will be no more stringent than those established for the community’s staff.


b. Visitors will not be required to submit proof of any vaccination or immunization.


c. The community will NOT prohibit visitation if the specific resident to be visited is quarantined, tested positive, or showing symptoms of a communicable disease. Visitors in these circumstances may be required to wear the same PPE that staff wear to provide care or services to the resident.


The community will provide ongoing infection control education for visitors as needed.


IV. In-Person Visitation Procedures


a. Responsible Staff Member. The Administrator or designee is responsible for ensuring that staff adhere to this Visitation Policy and Procedures.


b. Resident Signature. The resident (or their representative) will read and sign this policy to acknowledge that the resident represents that all his or her visitors will abide by this policy or be subject to suspension from the community.


c. Visitor Compliance. The community will monitor the visitor’s adherence to the Visitation Policies and Procedures.


If a visitor fails to follow the community’s infection prevention and control requirements, after attempting to mitigate concerns, the community shall restrict or revoke visitation.


If a visitor is combative, violent, threatening, or otherwise deemed to be engaging in dangerous or criminal activity in the reasonable judgment of the community, then after
attempting to mitigate concerns, the community shall restrict or revoke visitation.

V. Availability of the Visitation Policies and Procedures

The community will provide the Agency for Health Care Administration (“AHCA”) with a copy of its Visitation Policies and Procedures when applying for initial licensure, licensure renewal, or change of ownership, as applicable.
The community will also make the Visitation Policies and Procedures available to AHCA for review at any time, upon request.


The community will make these Visitation Policies and Procedures easily accessible from the homepage of its website.

Address: 21021 Betel Palm Lane, Land O’ Lakes, FL 34638
License #12268

VISITATION POLICIES AND PROCEDURES

(revised January 2024)

I. Purpose
These Visitation Policies and Procedures are adopted to ensure compliance with Angel Senior Living’s
(the “community”) obligations under section 408.823 of Florida Statutes.

II. In-Person Visitation Policies
a. Visiting Hours. The community will allow each resident to visit in-person with any person of his or her choice, at any time between the hours of 9:00am – 9:00pm at a minimum.
Upon request, the community shall make provisions to extend visiting hours for caregivers and out-of-town guests, and in other similar situations.

b. Length of Visits and Number of Visitors. There is no restriction on the permissible length
of visits or number of visitors, except that the community will not allow the legally
prescribed maximum building occupancy load to be exceeded.

c. Essential Caregivers. A resident may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver. The community shall allow in-
person visitation by a resident’s essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the community. The community may not require an essential caregiver to provide necessary care to a resident.

d. Consensual Physical Contact. Consensual physical contact between a resident and his or her visitor is allowed.

e. Special Circumstances. In addition to any other visitation authorized by the community,
residents are allowed in-person visitation in all the following circumstances, unless the resident objects: 

i. End-of-life situations. 

ii. A resident who was living with family before being admitted to the provider’s care
is struggling with the change in environment and lack of in-person family support. 

iii. The resident is making one or more major medical decisions.


iv. A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.

v. A resident needs cueing or encouragement to eat or drink which was previously
provided by a family member or caregiver.


vi. A resident who used to talk and interact with others is seldom speaking.

III. Screening, Personal Protective Equipment, and other Infection Control Protocols for
Visitors

The community will adhere to any applicable laws or orders issued by local, state, or federal authorities regarding screening, personal protective equipment (“PPE”), and other infection control protocols for visitors; provided, however, that:


a. Any safety-related requirements will be no more stringent than those established for the community’s staff.


b. Visitors will not be required to submit proof of any vaccination or immunization.


c. The community will NOT prohibit visitation if the specific resident to be visited is quarantined, tested positive, or showing symptoms of a communicable disease. Visitors in these circumstances may be required to wear the same PPE that staff wear to provide care or services to the resident.


The community will provide ongoing infection control education for visitors as needed.


IV. In-Person Visitation Procedures


a. Responsible Staff Member. The Administrator or designee is responsible for ensuring that staff adhere to this Visitation Policy and Procedures.


b. Resident Signature. The resident (or their representative) will read and sign this policy to acknowledge that the resident represents that all his or her visitors will abide by this policy or be subject to suspension from the community.


c. Visitor Compliance. The community will monitor the visitor’s adherence to the Visitation Policies and Procedures.


If a visitor fails to follow the community’s infection prevention and control requirements, after attempting to mitigate concerns, the community shall restrict or revoke visitation.


If a visitor is combative, violent, threatening, or otherwise deemed to be engaging in dangerous or criminal activity in the reasonable judgment of the community, then after
attempting to mitigate concerns, the community shall restrict or revoke visitation.

V. Availability of the Visitation Policies and Procedures

The community will provide the Agency for Health Care Administration (“AHCA”) with a copy of its Visitation Policies and Procedures when applying for initial licensure, licensure renewal, or change of ownership, as applicable.
The community will also make the Visitation Policies and Procedures available to AHCA for review at any time, upon request.


The community will make these Visitation Policies and Procedures easily accessible from the homepage of its website.

Address: 14712 N. 42nd Street, Tampa, FL 33613

License #12507

VISITATION POLICIES AND PROCEDURES

(revised January 2024)

I. Purpose
These Visitation Policies and Procedures are adopted to ensure compliance with Angel Senior Living’s
(the “community”) obligations under section 408.823 of Florida Statutes.

II. In-Person Visitation Policies
a. Visiting Hours. The community will allow each resident to visit in-person with any person of his or her choice, at any time between the hours of 9:00am – 9:00pm at a minimum.
Upon request, the community shall make provisions to extend visiting hours for caregivers and out-of-town guests, and in other similar situations.

b. Length of Visits and Number of Visitors. There is no restriction on the permissible length
of visits or number of visitors, except that the community will not allow the legally
prescribed maximum building occupancy load to be exceeded.

c. Essential Caregivers. A resident may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver. The community shall allow in-
person visitation by a resident’s essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the community. The community may not require an essential caregiver to provide necessary care to a resident.

d. Consensual Physical Contact. Consensual physical contact between a resident and his or her visitor is allowed.

e. Special Circumstances. In addition to any other visitation authorized by the community,
residents are allowed in-person visitation in all the following circumstances, unless the resident objects: 

i. End-of-life situations. 

ii. A resident who was living with family before being admitted to the provider’s care
is struggling with the change in environment and lack of in-person family support. 

iii. The resident is making one or more major medical decisions.


iv. A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.

v. A resident needs cueing or encouragement to eat or drink which was previously
provided by a family member or caregiver.


vi. A resident who used to talk and interact with others is seldom speaking.

III. Screening, Personal Protective Equipment, and other Infection Control Protocols for
Visitors

The community will adhere to any applicable laws or orders issued by local, state, or federal authorities regarding screening, personal protective equipment (“PPE”), and other infection control protocols for visitors; provided, however, that:


a. Any safety-related requirements will be no more stringent than those established for the community’s staff.


b. Visitors will not be required to submit proof of any vaccination or immunization.


c. The community will NOT prohibit visitation if the specific resident to be visited is quarantined, tested positive, or showing symptoms of a communicable disease. Visitors in these circumstances may be required to wear the same PPE that staff wear to provide care or services to the resident.


The community will provide ongoing infection control education for visitors as needed.


IV. In-Person Visitation Procedures


a. Responsible Staff Member. The Administrator or designee is responsible for ensuring that staff adhere to this Visitation Policy and Procedures.


b. Resident Signature. The resident (or their representative) will read and sign this policy to acknowledge that the resident represents that all his or her visitors will abide by this policy or be subject to suspension from the community.


c. Visitor Compliance. The community will monitor the visitor’s adherence to the Visitation Policies and Procedures.


If a visitor fails to follow the community’s infection prevention and control requirements, after attempting to mitigate concerns, the community shall restrict or revoke visitation.


If a visitor is combative, violent, threatening, or otherwise deemed to be engaging in dangerous or criminal activity in the reasonable judgment of the community, then after
attempting to mitigate concerns, the community shall restrict or revoke visitation.

V. Availability of the Visitation Policies and Procedures

The community will provide the Agency for Health Care Administration (“AHCA”) with a copy of its Visitation Policies and Procedures when applying for initial licensure, licensure renewal, or change of ownership, as applicable.
The community will also make the Visitation Policies and Procedures available to AHCA for review at any time, upon request.


The community will make these Visitation Policies and Procedures easily accessible from the homepage of its website.

Address: 1655 Curlew Road, Palm Harbor, FL 34683

License #8733

VISITATION POLICIES AND PROCEDURES

(revised January 2024)

I. Purpose
These Visitation Policies and Procedures are adopted to ensure compliance with Angel Senior Living’s
(the “community”) obligations under section 408.823 of Florida Statutes.

II. In-Person Visitation Policies
a. Visiting Hours. The community will allow each resident to visit in-person with any person of his or her choice, at any time between the hours of 9:00am – 9:00pm at a minimum.
Upon request, the community shall make provisions to extend visiting hours for caregivers and out-of-town guests, and in other similar situations.

b. Length of Visits and Number of Visitors. There is no restriction on the permissible length
of visits or number of visitors, except that the community will not allow the legally
prescribed maximum building occupancy load to be exceeded.

c. Essential Caregivers. A resident may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver. The community shall allow in-
person visitation by a resident’s essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the community. The community may not require an essential caregiver to provide necessary care to a resident.

d. Consensual Physical Contact. Consensual physical contact between a resident and his or her visitor is allowed.

e. Special Circumstances. In addition to any other visitation authorized by the community,
residents are allowed in-person visitation in all the following circumstances, unless the resident objects: 

i. End-of-life situations. 

ii. A resident who was living with family before being admitted to the provider’s care
is struggling with the change in environment and lack of in-person family support. 

iii. The resident is making one or more major medical decisions.


iv. A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.

v. A resident needs cueing or encouragement to eat or drink which was previously
provided by a family member or caregiver.


vi. A resident who used to talk and interact with others is seldom speaking.

III. Screening, Personal Protective Equipment, and other Infection Control Protocols for
Visitors

The community will adhere to any applicable laws or orders issued by local, state, or federal authorities regarding screening, personal protective equipment (“PPE”), and other infection control protocols for visitors; provided, however, that:


a. Any safety-related requirements will be no more stringent than those established for the community’s staff.


b. Visitors will not be required to submit proof of any vaccination or immunization.


c. The community will NOT prohibit visitation if the specific resident to be visited is quarantined, tested positive, or showing symptoms of a communicable disease. Visitors in these circumstances may be required to wear the same PPE that staff wear to provide care or services to the resident.


The community will provide ongoing infection control education for visitors as needed.


IV. In-Person Visitation Procedures


a. Responsible Staff Member. The Administrator or designee is responsible for ensuring that staff adhere to this Visitation Policy and Procedures.


b. Resident Signature. The resident (or their representative) will read and sign this policy to acknowledge that the resident represents that all his or her visitors will abide by this policy or be subject to suspension from the community.


c. Visitor Compliance. The community will monitor the visitor’s adherence to the Visitation Policies and Procedures.


If a visitor fails to follow the community’s infection prevention and control requirements, after attempting to mitigate concerns, the community shall restrict or revoke visitation.


If a visitor is combative, violent, threatening, or otherwise deemed to be engaging in dangerous or criminal activity in the reasonable judgment of the community, then after
attempting to mitigate concerns, the community shall restrict or revoke visitation.

V. Availability of the Visitation Policies and Procedures

The community will provide the Agency for Health Care Administration (“AHCA”) with a copy of its Visitation Policies and Procedures when applying for initial licensure, licensure renewal, or change of ownership, as applicable.
The community will also make the Visitation Policies and Procedures available to AHCA for review at any time, upon request.


The community will make these Visitation Policies and Procedures easily accessible from the homepage of its website.

Address: 3720 West Bay to Bay Blvd. Tampa, FL 33629

License #9298

VISITATION POLICIES AND PROCEDURES

(revised January 2024)

I. Purpose
These Visitation Policies and Procedures are adopted to ensure compliance with Angel Senior Living’s
(the “community”) obligations under section 408.823 of Florida Statutes.

II. In-Person Visitation Policies
a. Visiting Hours. The community will allow each resident to visit in-person with any person of his or her choice, at any time between the hours of 9:00am – 9:00pm at a minimum.
Upon request, the community shall make provisions to extend visiting hours for caregivers and out-of-town guests, and in other similar situations.

b. Length of Visits and Number of Visitors. There is no restriction on the permissible length
of visits or number of visitors, except that the community will not allow the legally
prescribed maximum building occupancy load to be exceeded.

c. Essential Caregivers. A resident may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver. The community shall allow in-
person visitation by a resident’s essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the community. The community may not require an essential caregiver to provide necessary care to a resident.

d. Consensual Physical Contact. Consensual physical contact between a resident and his or her visitor is allowed.

e. Special Circumstances. In addition to any other visitation authorized by the community,
residents are allowed in-person visitation in all the following circumstances, unless the resident objects: 

i. End-of-life situations. 

ii. A resident who was living with family before being admitted to the provider’s care
is struggling with the change in environment and lack of in-person family support. 

iii. The resident is making one or more major medical decisions.


iv. A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.

v. A resident needs cueing or encouragement to eat or drink which was previously
provided by a family member or caregiver.


vi. A resident who used to talk and interact with others is seldom speaking.

III. Screening, Personal Protective Equipment, and other Infection Control Protocols for
Visitors

The community will adhere to any applicable laws or orders issued by local, state, or federal authorities regarding screening, personal protective equipment (“PPE”), and other infection control protocols for visitors; provided, however, that:


a. Any safety-related requirements will be no more stringent than those established for the community’s staff.


b. Visitors will not be required to submit proof of any vaccination or immunization.


c. The community will NOT prohibit visitation if the specific resident to be visited is quarantined, tested positive, or showing symptoms of a communicable disease. Visitors in these circumstances may be required to wear the same PPE that staff wear to provide care or services to the resident.


The community will provide ongoing infection control education for visitors as needed.


IV. In-Person Visitation Procedures


a. Responsible Staff Member. The Administrator or designee is responsible for ensuring that staff adhere to this Visitation Policy and Procedures.


b. Resident Signature. The resident (or their representative) will read and sign this policy to acknowledge that the resident represents that all his or her visitors will abide by this policy or be subject to suspension from the community.


c. Visitor Compliance. The community will monitor the visitor’s adherence to the Visitation Policies and Procedures.


If a visitor fails to follow the community’s infection prevention and control requirements, after attempting to mitigate concerns, the community shall restrict or revoke visitation.


If a visitor is combative, violent, threatening, or otherwise deemed to be engaging in dangerous or criminal activity in the reasonable judgment of the community, then after
attempting to mitigate concerns, the community shall restrict or revoke visitation.

V. Availability of the Visitation Policies and Procedures

The community will provide the Agency for Health Care Administration (“AHCA”) with a copy of its Visitation Policies and Procedures when applying for initial licensure, licensure renewal, or change of ownership, as applicable.
The community will also make the Visitation Policies and Procedures available to AHCA for review at any time, upon request.


The community will make these Visitation Policies and Procedures easily accessible from the homepage of its website.

Address: 5750 S. Honore Avenue, Sarasota, FL 34233

License #13217

VISITATION POLICIES AND PROCEDURES

(revised January 2024)

I. Purpose
These Visitation Policies and Procedures are adopted to ensure compliance with Angel Senior Living’s
(the “community”) obligations under section 408.823 of Florida Statutes.

II. In-Person Visitation Policies
a. Visiting Hours. The community will allow each resident to visit in-person with any person of his or her choice, at any time between the hours of 9:00am – 9:00pm at a minimum.
Upon request, the community shall make provisions to extend visiting hours for caregivers and out-of-town guests, and in other similar situations.

b. Length of Visits and Number of Visitors. There is no restriction on the permissible length
of visits or number of visitors, except that the community will not allow the legally
prescribed maximum building occupancy load to be exceeded.

c. Essential Caregivers. A resident may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver. The community shall allow in-
person visitation by a resident’s essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the community. The community may not require an essential caregiver to provide necessary care to a resident.

d. Consensual Physical Contact. Consensual physical contact between a resident and his or her visitor is allowed.

e. Special Circumstances. In addition to any other visitation authorized by the community,
residents are allowed in-person visitation in all the following circumstances, unless the resident objects: 

i. End-of-life situations. 

ii. A resident who was living with family before being admitted to the provider’s care
is struggling with the change in environment and lack of in-person family support. 

iii. The resident is making one or more major medical decisions.


iv. A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.

v. A resident needs cueing or encouragement to eat or drink which was previously
provided by a family member or caregiver.


vi. A resident who used to talk and interact with others is seldom speaking.

III. Screening, Personal Protective Equipment, and other Infection Control Protocols for
Visitors

The community will adhere to any applicable laws or orders issued by local, state, or federal authorities regarding screening, personal protective equipment (“PPE”), and other infection control protocols for visitors; provided, however, that:


a. Any safety-related requirements will be no more stringent than those established for the community’s staff.


b. Visitors will not be required to submit proof of any vaccination or immunization.


c. The community will NOT prohibit visitation if the specific resident to be visited is quarantined, tested positive, or showing symptoms of a communicable disease. Visitors in these circumstances may be required to wear the same PPE that staff wear to provide care or services to the resident.


The community will provide ongoing infection control education for visitors as needed.


IV. In-Person Visitation Procedures


a. Responsible Staff Member. The Administrator or designee is responsible for ensuring that staff adhere to this Visitation Policy and Procedures.


b. Resident Signature. The resident (or their representative) will read and sign this policy to acknowledge that the resident represents that all his or her visitors will abide by this policy or be subject to suspension from the community.


c. Visitor Compliance. The community will monitor the visitor’s adherence to the Visitation Policies and Procedures.


If a visitor fails to follow the community’s infection prevention and control requirements, after attempting to mitigate concerns, the community shall restrict or revoke visitation.


If a visitor is combative, violent, threatening, or otherwise deemed to be engaging in dangerous or criminal activity in the reasonable judgment of the community, then after
attempting to mitigate concerns, the community shall restrict or revoke visitation.

V. Availability of the Visitation Policies and Procedures

The community will provide the Agency for Health Care Administration (“AHCA”) with a copy of its Visitation Policies and Procedures when applying for initial licensure, licensure renewal, or change of ownership, as applicable.
The community will also make the Visitation Policies and Procedures available to AHCA for review at any time, upon request.


The community will make these Visitation Policies and Procedures easily accessible from the homepage of its website.

Address: 3330 S. MacDill Ave., Tampa, FL 33629

License #8348

VISITATION POLICIES AND PROCEDURES

(revised January 2024)

I. Purpose
These Visitation Policies and Procedures are adopted to ensure compliance with Angel Senior Living’s
(the “community”) obligations under section 408.823 of Florida Statutes.

II. In-Person Visitation Policies
a. Visiting Hours. The community will allow each resident to visit in-person with any person of his or her choice, at any time between the hours of 9:00am – 9:00pm at a minimum.
Upon request, the community shall make provisions to extend visiting hours for caregivers and out-of-town guests, and in other similar situations.

b. Length of Visits and Number of Visitors. There is no restriction on the permissible length
of visits or number of visitors, except that the community will not allow the legally
prescribed maximum building occupancy load to be exceeded.

c. Essential Caregivers. A resident may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver. The community shall allow in-
person visitation by a resident’s essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the community. The community may not require an essential caregiver to provide necessary care to a resident.

d. Consensual Physical Contact. Consensual physical contact between a resident and his or her visitor is allowed.

e. Special Circumstances. In addition to any other visitation authorized by the community,
residents are allowed in-person visitation in all the following circumstances, unless the resident objects: 

i. End-of-life situations. 

ii. A resident who was living with family before being admitted to the provider’s care
is struggling with the change in environment and lack of in-person family support. 

iii. The resident is making one or more major medical decisions.


iv. A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.

v. A resident needs cueing or encouragement to eat or drink which was previously
provided by a family member or caregiver.


vi. A resident who used to talk and interact with others is seldom speaking.

III. Screening, Personal Protective Equipment, and other Infection Control Protocols for
Visitors

The community will adhere to any applicable laws or orders issued by local, state, or federal authorities regarding screening, personal protective equipment (“PPE”), and other infection control protocols for visitors; provided, however, that:


a. Any safety-related requirements will be no more stringent than those established for the community’s staff.


b. Visitors will not be required to submit proof of any vaccination or immunization.


c. The community will NOT prohibit visitation if the specific resident to be visited is quarantined, tested positive, or showing symptoms of a communicable disease. Visitors in these circumstances may be required to wear the same PPE that staff wear to provide care or services to the resident.


The community will provide ongoing infection control education for visitors as needed.


IV. In-Person Visitation Procedures


a. Responsible Staff Member. The Administrator or designee is responsible for ensuring that staff adhere to this Visitation Policy and Procedures.


b. Resident Signature. The resident (or their representative) will read and sign this policy to acknowledge that the resident represents that all his or her visitors will abide by this policy or be subject to suspension from the community.


c. Visitor Compliance. The community will monitor the visitor’s adherence to the Visitation Policies and Procedures.


If a visitor fails to follow the community’s infection prevention and control requirements, after attempting to mitigate concerns, the community shall restrict or revoke visitation.


If a visitor is combative, violent, threatening, or otherwise deemed to be engaging in dangerous or criminal activity in the reasonable judgment of the community, then after
attempting to mitigate concerns, the community shall restrict or revoke visitation.

V. Availability of the Visitation Policies and Procedures

The community will provide the Agency for Health Care Administration (“AHCA”) with a copy of its Visitation Policies and Procedures when applying for initial licensure, licensure renewal, or change of ownership, as applicable.
The community will also make the Visitation Policies and Procedures available to AHCA for review at any time, upon request.


The community will make these Visitation Policies and Procedures easily accessible from the homepage of its website.

VISITATION POLICIES AND PROCEDURES

(revised January 2024)

I. Purpose
These Visitation Policies and Procedures are adopted to ensure compliance with Angel Senior Living’s
(the “community”) obligations under section 408.823 of Florida Statutes.

II. In-Person Visitation Policies
a. Visiting Hours. The community will allow each resident to visit in-person with any person of his or her choice, at any time between the hours of 9:00am – 9:00pm at a minimum.
Upon request, the community shall make provisions to extend visiting hours for caregivers and out-of-town guests, and in other similar situations.

b. Length of Visits and Number of Visitors. There is no restriction on the permissible length
of visits or number of visitors, except that the community will not allow the legally
prescribed maximum building occupancy load to be exceeded.

c. Essential Caregivers. A resident may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver. The community shall allow in-
person visitation by a resident’s essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the community. The community may not require an essential caregiver to provide necessary care to a resident.

d. Consensual Physical Contact. Consensual physical contact between a resident and his or her visitor is allowed.

e. Special Circumstances. In addition to any other visitation authorized by the community,
residents are allowed in-person visitation in all the following circumstances, unless the resident objects: 

i. End-of-life situations. 

ii. A resident who was living with family before being admitted to the provider’s care
is struggling with the change in environment and lack of in-person family support. 

iii. The resident is making one or more major medical decisions.


iv. A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.

v. A resident needs cueing or encouragement to eat or drink which was previously
provided by a family member or caregiver.


vi. A resident who used to talk and interact with others is seldom speaking.

III. Screening, Personal Protective Equipment, and other Infection Control Protocols for
Visitors

The community will adhere to any applicable laws or orders issued by local, state, or federal authorities regarding screening, personal protective equipment (“PPE”), and other infection control protocols for visitors; provided, however, that:


a. Any safety-related requirements will be no more stringent than those established for the community’s staff.


b. Visitors will not be required to submit proof of any vaccination or immunization.


c. The community will NOT prohibit visitation if the specific resident to be visited is quarantined, tested positive, or showing symptoms of a communicable disease. Visitors in these circumstances may be required to wear the same PPE that staff wear to provide care or services to the resident.


The community will provide ongoing infection control education for visitors as needed.


IV. In-Person Visitation Procedures


a. Responsible Staff Member. The Administrator or designee is responsible for ensuring that staff adhere to this Visitation Policy and Procedures.


b. Resident Signature. The resident (or their representative) will read and sign this policy to acknowledge that the resident represents that all his or her visitors will abide by this policy or be subject to suspension from the community.


c. Visitor Compliance. The community will monitor the visitor’s adherence to the Visitation Policies and Procedures.


If a visitor fails to follow the community’s infection prevention and control requirements, after attempting to mitigate concerns, the community shall restrict or revoke visitation.


If a visitor is combative, violent, threatening, or otherwise deemed to be engaging in dangerous or criminal activity in the reasonable judgment of the community, then after
attempting to mitigate concerns, the community shall restrict or revoke visitation.

V. Availability of the Visitation Policies and Procedures

The community will provide the Agency for Health Care Administration (“AHCA”) with a copy of its Visitation Policies and Procedures when applying for initial licensure, licensure renewal, or change of ownership, as applicable.
The community will also make the Visitation Policies and Procedures available to AHCA for review at any time, upon request.


The community will make these Visitation Policies and Procedures easily accessible from the homepage of its website.

Address: 18420 Exciting Idlewild Blvd, Lutz, FL 33548

License #13750

VISITATION POLICIES AND PROCEDURES

(revised January 2024)

I. Purpose
These Visitation Policies and Procedures are adopted to ensure compliance with Angel Senior Living’s
(the “community”) obligations under section 408.823 of Florida Statutes.

II. In-Person Visitation Policies
a. Visiting Hours. The community will allow each resident to visit in-person with any person of his or her choice, at any time between the hours of 9:00am – 9:00pm at a minimum.
Upon request, the community shall make provisions to extend visiting hours for caregivers and out-of-town guests, and in other similar situations.

b. Length of Visits and Number of Visitors. There is no restriction on the permissible length
of visits or number of visitors, except that the community will not allow the legally
prescribed maximum building occupancy load to be exceeded.

c. Essential Caregivers. A resident may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver. The community shall allow in-
person visitation by a resident’s essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the community. The community may not require an essential caregiver to provide necessary care to a resident.

d. Consensual Physical Contact. Consensual physical contact between a resident and his or her visitor is allowed.

e. Special Circumstances. In addition to any other visitation authorized by the community,
residents are allowed in-person visitation in all the following circumstances, unless the resident objects: 

i. End-of-life situations. 

ii. A resident who was living with family before being admitted to the provider’s care
is struggling with the change in environment and lack of in-person family support. 

iii. The resident is making one or more major medical decisions.


iv. A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.

v. A resident needs cueing or encouragement to eat or drink which was previously
provided by a family member or caregiver.


vi. A resident who used to talk and interact with others is seldom speaking.

III. Screening, Personal Protective Equipment, and other Infection Control Protocols for
Visitors

The community will adhere to any applicable laws or orders issued by local, state, or federal authorities regarding screening, personal protective equipment (“PPE”), and other infection control protocols for visitors; provided, however, that:


a. Any safety-related requirements will be no more stringent than those established for the community’s staff.


b. Visitors will not be required to submit proof of any vaccination or immunization.


c. The community will NOT prohibit visitation if the specific resident to be visited is quarantined, tested positive, or showing symptoms of a communicable disease. Visitors in these circumstances may be required to wear the same PPE that staff wear to provide care or services to the resident.


The community will provide ongoing infection control education for visitors as needed.


IV. In-Person Visitation Procedures


a. Responsible Staff Member. The Administrator or designee is responsible for ensuring that staff adhere to this Visitation Policy and Procedures.


b. Resident Signature. The resident (or their representative) will read and sign this policy to acknowledge that the resident represents that all his or her visitors will abide by this policy or be subject to suspension from the community.


c. Visitor Compliance. The community will monitor the visitor’s adherence to the Visitation Policies and Procedures.


If a visitor fails to follow the community’s infection prevention and control requirements, after attempting to mitigate concerns, the community shall restrict or revoke visitation.


If a visitor is combative, violent, threatening, or otherwise deemed to be engaging in dangerous or criminal activity in the reasonable judgment of the community, then after
attempting to mitigate concerns, the community shall restrict or revoke visitation.

V. Availability of the Visitation Policies and Procedures

The community will provide the Agency for Health Care Administration (“AHCA”) with a copy of its Visitation Policies and Procedures when applying for initial licensure, licensure renewal, or change of ownership, as applicable.
The community will also make the Visitation Policies and Procedures available to AHCA for review at any time, upon request.


The community will make these Visitation Policies and Procedures easily accessible from the homepage of its website.

Address: 3175 Belcher Road, Dunedin, FL 34698

License #10034

VISITATION POLICIES AND PROCEDURES

(revised January 2024)

I. Purpose
These Visitation Policies and Procedures are adopted to ensure compliance with Angel Senior Living’s
(the “community”) obligations under section 408.823 of Florida Statutes.

II. In-Person Visitation Policies
a. Visiting Hours. The community will allow each resident to visit in-person with any person of his or her choice, at any time between the hours of 9:00am – 9:00pm at a minimum.
Upon request, the community shall make provisions to extend visiting hours for caregivers and out-of-town guests, and in other similar situations.

b. Length of Visits and Number of Visitors. There is no restriction on the permissible length
of visits or number of visitors, except that the community will not allow the legally
prescribed maximum building occupancy load to be exceeded.

c. Essential Caregivers. A resident may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver. The community shall allow in-
person visitation by a resident’s essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the community. The community may not require an essential caregiver to provide necessary care to a resident.

d. Consensual Physical Contact. Consensual physical contact between a resident and his or her visitor is allowed.

e. Special Circumstances. In addition to any other visitation authorized by the community,
residents are allowed in-person visitation in all the following circumstances, unless the resident objects: 

i. End-of-life situations. 

ii. A resident who was living with family before being admitted to the provider’s care
is struggling with the change in environment and lack of in-person family support. 

iii. The resident is making one or more major medical decisions.


iv. A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.

v. A resident needs cueing or encouragement to eat or drink which was previously
provided by a family member or caregiver.


vi. A resident who used to talk and interact with others is seldom speaking.

III. Screening, Personal Protective Equipment, and other Infection Control Protocols for
Visitors

The community will adhere to any applicable laws or orders issued by local, state, or federal authorities regarding screening, personal protective equipment (“PPE”), and other infection control protocols for visitors; provided, however, that:


a. Any safety-related requirements will be no more stringent than those established for the community’s staff.


b. Visitors will not be required to submit proof of any vaccination or immunization.


c. The community will NOT prohibit visitation if the specific resident to be visited is quarantined, tested positive, or showing symptoms of a communicable disease. Visitors in these circumstances may be required to wear the same PPE that staff wear to provide care or services to the resident.


The community will provide ongoing infection control education for visitors as needed.


IV. In-Person Visitation Procedures


a. Responsible Staff Member. The Administrator or designee is responsible for ensuring that staff adhere to this Visitation Policy and Procedures.


b. Resident Signature. The resident (or their representative) will read and sign this policy to acknowledge that the resident represents that all his or her visitors will abide by this policy or be subject to suspension from the community.


c. Visitor Compliance. The community will monitor the visitor’s adherence to the Visitation Policies and Procedures.


If a visitor fails to follow the community’s infection prevention and control requirements, after attempting to mitigate concerns, the community shall restrict or revoke visitation.


If a visitor is combative, violent, threatening, or otherwise deemed to be engaging in dangerous or criminal activity in the reasonable judgment of the community, then after
attempting to mitigate concerns, the community shall restrict or revoke visitation.

V. Availability of the Visitation Policies and Procedures

The community will provide the Agency for Health Care Administration (“AHCA”) with a copy of its Visitation Policies and Procedures when applying for initial licensure, licensure renewal, or change of ownership, as applicable.
The community will also make the Visitation Policies and Procedures available to AHCA for review at any time, upon request.


The community will make these Visitation Policies and Procedures easily accessible from the homepage of its website.

Magnolia Gardens Assisted Living Facility 3800 62nd Ave N.
Pinellas Park, FL
33781
License # AL10314
 

VISITATION POLICIES AND PROCEDURES

(revised January 2024)

I. Purpose
These Visitation Policies and Procedures are adopted to ensure compliance with Angel Senior Living’s
(the “community”) obligations under section 408.823 of Florida Statutes.

II. In-Person Visitation Policies
a. Visiting Hours. The community will allow each resident to visit in-person with any person of his or her choice, at any time between the hours of 9:00am – 9:00pm at a minimum.
Upon request, the community shall make provisions to extend visiting hours for caregivers and out-of-town guests, and in other similar situations.

b. Length of Visits and Number of Visitors. There is no restriction on the permissible length
of visits or number of visitors, except that the community will not allow the legally
prescribed maximum building occupancy load to be exceeded.

c. Essential Caregivers. A resident may designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver. The community shall allow in-
person visitation by a resident’s essential caregiver for at least 2 hours daily in addition to any other visitation authorized by the community. The community may not require an essential caregiver to provide necessary care to a resident.

d. Consensual Physical Contact. Consensual physical contact between a resident and his or her visitor is allowed.

e. Special Circumstances. In addition to any other visitation authorized by the community,
residents are allowed in-person visitation in all the following circumstances, unless the resident objects: 

i. End-of-life situations. 

ii. A resident who was living with family before being admitted to the provider’s care
is struggling with the change in environment and lack of in-person family support. 

iii. The resident is making one or more major medical decisions.


iv. A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.

v. A resident needs cueing or encouragement to eat or drink which was previously
provided by a family member or caregiver.


vi. A resident who used to talk and interact with others is seldom speaking.

III. Screening, Personal Protective Equipment, and other Infection Control Protocols for
Visitors

The community will adhere to any applicable laws or orders issued by local, state, or federal authorities regarding screening, personal protective equipment (“PPE”), and other infection control protocols for visitors; provided, however, that:


a. Any safety-related requirements will be no more stringent than those established for the community’s staff.


b. Visitors will not be required to submit proof of any vaccination or immunization.


c. The community will NOT prohibit visitation if the specific resident to be visited is quarantined, tested positive, or showing symptoms of a communicable disease. Visitors in these circumstances may be required to wear the same PPE that staff wear to provide care or services to the resident.


The community will provide ongoing infection control education for visitors as needed.


IV. In-Person Visitation Procedures


a. Responsible Staff Member. The Administrator or designee is responsible for ensuring that staff adhere to this Visitation Policy and Procedures.


b. Resident Signature. The resident (or their representative) will read and sign this policy to acknowledge that the resident represents that all his or her visitors will abide by this policy or be subject to suspension from the community.


c. Visitor Compliance. The community will monitor the visitor’s adherence to the Visitation Policies and Procedures.


If a visitor fails to follow the community’s infection prevention and control requirements, after attempting to mitigate concerns, the community shall restrict or revoke visitation.


If a visitor is combative, violent, threatening, or otherwise deemed to be engaging in dangerous or criminal activity in the reasonable judgment of the community, then after
attempting to mitigate concerns, the community shall restrict or revoke visitation.

V. Availability of the Visitation Policies and Procedures

The community will provide the Agency for Health Care Administration (“AHCA”) with a copy of its Visitation Policies and Procedures when applying for initial licensure, licensure renewal, or change of ownership, as applicable.
The community will also make the Visitation Policies and Procedures available to AHCA for review at any time, upon request.


The community will make these Visitation Policies and Procedures easily accessible from the homepage of its website.

Angels Senior Living Corporate Office
4801 George Rd, Suite 190 Tampa, FL 33634